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My Call Pilot and Retell AI both provide AI voice agents for business phone calls, but they are built for different buyers. My Call Pilot is a flat-plan, all-in-one platform covering voice, chat, SMS, and calendar workflows. Retell AI is a pay-as-you-go voice infrastructure platform aimed at teams that want to compose their own LLM, voice, and telephony stack. This guide compares both directly on pricing, features, and fit.
Difference between both Platforms
|
My Call Pilot |
Retell AI |
|
|---|---|---|
|
What it is |
All-in-one AI calling platform for inbound/outbound calls, chat, and SMS |
Pay-as-you-go voice AI infrastructure platform |
|
Setup style |
Prompt-based configuration of a calling agent |
Compose your own LLM, voice engine, and telephony |
|
Pricing model |
Flat monthly plans with included minutes |
Per-minute, component-based, pay-as-you-go |
Pricing Comparison
|
Plan |
My Call Pilot |
Retell AI |
|---|---|---|
|
Entry |
Starter: $499/mo — 1,000 min, 2 numbers |
Pay-as-you-go: $0.07–$0.31/min, $10 free credit, no monthly fee |
|
Mid-tier |
Pro: $999/mo — 2,500 min, 5 numbers, chat + SMS + voice widget |
Same pay-as-you-go tier; costs rise with LLM/voice choice |
|
Top tier |
Enterprise: custom pricing, custom minutes, white label, SSO, RBAC |
Enterprise: custom pricing, SOC 2/HIPAA-ready, SSO, RBAC, dedicated server |
Pricing shown reflects each vendor's published pricing at the time of writing. Retell AI's per-minute cost varies by the specific LLM, voice provider, and telephony you select; confirm current numbers on retellai.com/pricing and My Call Pilot's pricing page before purchasing.
At low monthly volumes, Retell AI's pay-as-you-go model can be cheaper since there is no monthly platform fee. As call volume and complexity grow, particularly once premium voices or higher-tier LLMs are added, Retell's per-minute cost rises toward $0.31/min, at which point My Call Pilot's flat included-minute plans can become more predictable to budget.
Feature Comparison
|
Capability |
My Call Pilot |
Retell AI |
|---|---|---|
|
Inbound & outbound calling |
Included on all plans |
Included on all plans |
|
Website voice widget |
Pro and Enterprise |
Not a core listed feature |
|
Website chat widget |
Pro and Enterprise |
Separate AI Chat Agent product, priced per message |
|
SMS campaigns |
Pro and Enterprise |
Available as an add-on |
|
Knowledge Base (RAG) |
All plans |
Available as an add-on (+$0.005/min) |
|
Call transcripts & summaries |
All plans |
Included (Post Call Analysis) |
|
CRM & calendar integrations |
All plans (Google Calendar, Zoho Calendar, CRM) |
Available via integrations (HubSpot, Go High Level, and others) |
|
Custom telephony / bring your own carrier |
Managed telephony infrastructure |
Supported (Twilio, Vonage, and custom telephony) |
Security and Compliance
Retell AI publicly states it is SOC 2 certified platform-wide and describes itself as HIPAA-ready, with HIPAA/BAA, custom SSO, role-based access control, and custom DPA/MSA/BAA terms available specifically on its Enterprise plan. My Call Pilot's Enterprise plan includes SSO, role-based access, dedicated infrastructure, and custom integrations.
If HIPAA, SOC 2, or another specific certification is a requirement for your business, confirm current certification status and BAA availability directly with each vendor's sales team before signing, since compliance posture can change and is typically scoped to specific plan tiers.
Who Should Choose Which
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Choose My Call Pilot if you want one platform covering calls, website chat, SMS, and calendar booking, with predictable flat monthly pricing.
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Choose My Call Pilot if your team prefers configuring an agent through prompts rather than assembling a technical voice stack.
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Choose Retell AI if you have engineering resources and want to choose your own LLM and voice provider per agent.
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Choose Retell AI if your call volume is low and unpredictable, where pay-as-you-go pricing avoids paying for unused capacity.
See it for yourself: Compare My Call Pilot's plans directly against your expected call volume, or contact sales to get a side-by-side cost estimate for your specific use case.
Frequently Asked Questions
Is My Call Pilot or Retell AI cheaper?
It depends on your monthly minutes and which features you need. Retell AI can be cheaper at low, simple call volumes because there is no monthly fee. My Call Pilot's flat plans, which include chat, SMS, and calendar features, often work out more predictable for teams running steady monthly volume across multiple channels.
Does Retell AI include website chat and SMS by default?
Chat is a separate AI Chat Agent product priced per message, and SMS is available as an add-on. My Call Pilot includes both on its Pro and Enterprise plans alongside voice.
Can I switch from Retell AI to My Call Pilot?
Migrating between AI voice platforms generally involves rebuilding your agent's prompts or call flows, reconnecting phone numbers or porting them, and reconnecting CRM and calendar integrations. My Call Pilot's team can walk through what a migration would involve for your specific setup.
